Frequently asked questions

Every one of a kind piece is photographed individually, so what you see is exactly what is posted to you. Where a listing is for a batch, such as tumbles, the photo shows the quality and size range and we hand pick the nicest one available.

From around the world, including Uruguay, Brazil, Madagascar and Morocco. Every piece is hand selected for beauty, quality, uniqueness and energy rather than bought in bulk.

Yes, both are available at checkout on orders within Australia, so you can pay in four instalments.

Keep coloured stones such as amethyst out of long direct sunlight, as they can fade. Dust with a soft dry brush. Some pieces, including selenite, are not water safe, so check the care notes on the product page.

Please do. There is time to browse, touch, feel and ask questions. Our address and opening hours are in the footer, and Fran is usually there to help you find the piece that feels right.

Absolutely. Tell us what is going on for you or who the gift is for and we will suggest a few pieces. Sometimes you arrive knowing exactly what you want, and other times a crystal simply seems to find you.

Orders are packed and posted from our store within one business day. Australia wide tracked delivery usually takes 2 to 6 business days.

Yes, free shipping on all orders over $200 within Australia. Under that, tracked postage is calculated at checkout.

We do. International options and pricing appear at checkout once you enter your address. Gemz on Gem has sent crystals to customers all over the world.

Change of mind returns are accepted within 14 days in original condition. If something arrives damaged, send us a photo within 48 hours and we will replace or refund it.